Central Railway National Conference of Principal Chief Commercial Managers Held at CSMT Mumbai

Central Railway National Conference of Principal Chief Commercial Managers Held at CSMT Mumbai

A two-day National Conference of Principal Chief Commercial Managers (PCCMs) of all 17 Zonal Railways was successfully organized at the historic Heritage Building of Chhatrapati Shivaji Maharaj Terminus (CSMT), Mumbai on 7th and 8th July 2025.

The conference was graced by the presence of Member (Operations and Business Development), Railway Board, along with Additional Member (Commercial), Additional Member (Tourism and Catering), Executive Directors and senior officials from Railway Board. The Managing Director of CRIS (Centre For Railway Information Systems), senior officials from IRCTC (Indian Railway Catering and Tourism Corporation), Konkan Railway (KRCL), and all Principal Chief Commercial Managers from across Indian Railways participated in the event.

The conference served as a vital platform to deliberate on a wide range of commercial and customer-centric topics, including enhancement of passenger and freight services, revenue augmentation strategies, station and terminal management, digital initiatives, and measures to improve overall passenger experience.

During the sessions, special emphasis was laid on innovation in ticketing systems, value-added services, tourism promotion through Indian Railways, customer grievance redressal mechanisms, and leveraging technology for seamless services.